A multi-clinic DFW health group went from weekly EHR slowdowns to a quarter without an unplanned outage.
The result
The situation
A growing North Texas primary-care group running a cloud EHR across several clinics was losing clinical hours to recurring slowdowns and intermittent outages. Front-desk and providers had no single number to call, and nobody owned the network end to end.
When the EHR is down, providers stop seeing patients, and those clinical hours are gone. In a HIPAA setting, downtime nobody can explain is a problem on its own.
The work
Mapped and documented the full environment, every clinic's network, internet path, and EHR dependency, so the group finally had one accurate picture.
Re-architected clinic connectivity with resilient, segmented networks and a tested failover path so a single circuit blip no longer takes a site offline.
Put 24/7 monitoring on every site and EHR dependency, with alerts that reach an engineer before a clinic notices.
Stood up a single help-desk number with a published response SLA, so staff stop troubleshooting their own routers.
Hardened the HIPAA posture alongside the uptime work, adding endpoint protection, email security, and documented backups.
“When the EHR hiccuped, it used to be everyone's problem and no one's job. Now it's monitored before we feel it, and there's one number that actually answers.”
Practice administrator, multi-clinic primary-care group (illustrative)
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